Shipping & Returns
We usually dispatch orders within 1-2 weeks. You will be provided with a tracking ID which can take 2 to 4 working days to become live. and you can track your order using the tracking ID and expect the product to arrive at your location within 10 to 15 business days after dispatch. If a product is available with a faster delivery option, you will be able to see this information on the product page itself.
In the case of Custom Orders or Made-To-Order products, the delivery time may vary depending on the design of the product. This is because furniture items that are requested for special customization might require additional time in terms of procurement of material and craftsmanship.
If you have accidentally provided an incorrect delivery address, please email us with the correct address within 24 hours of order confirmation.
If you want the address to be changed after the product is dispatched, we can help you with the same once your order reaches your destination city or the nearest hub location. Contact our support team and we shall take care of your request. Please note, in such cases that the address can be changed only as long as it is in the same city.
If you are unavailable to receive your order from the given location, you can simply re-schedule your delivery by instructing our delivery person once they call you. Alternatively, you can also contact our team and we can help you in the re-scheduling of your order delivery.
Return & Exchange Policy
Order cancellation requests are accepted only if they are received within 24 hours of confirmation of your order. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing a refund for the submitted request.
We will not be able to accept any cancellation requests post 24 hours of order confirmation.
At Porash Furniture, we make it our utmost priority to deliver what we promise. Every order is carefully handled and delivered to our customers. We are available to assist you in every aspect before you place your order with us, be it in terms of general query resolution or for any product customization request.
However, we do not accept any returns based on choice, due to the nature and the category of the items involved. The majority of our furniture products are large and bulky in dimensions, which might result in cases such as minor size or color difference, minor scratches, or chips/dents upon arrival. This could also be due to the bulk manufacturing of our items or the wear-tear caused during in-transit. Nevertheless, we shall provide our customers the best resolution in such cases.
If a part of the furniture is damaged: We will arrange for a replacement of your furniture’s damaged parts, provided the request is made within 10 days of the order being delivered.
If the whole furniture is damaged: Based on the product that you have ordered, be it flat-packed or fully assembled, if you receive our items in a functionally defective or non-working condition, you can reach out to us at firstname.lastname@example.org and the replacement and return can be arranged for you by us. Replacement requests after 10 days of the product delivery, however, won’t be accepted.